About Us
GeroMail is dedicated to offer low-cost Email and Website hosting solutions to individuals, family, groups, home business and small business.
GeroMail is formed under the vision of Newlook Marketing on 11-Nov-2004.
The company vision is "to be the obvious choice of Internet hosting for individual, family and businesses."
GeroMail's value chain is in its low-cost yet professional email solutions, affordable to everyone. We are so confident that you will like our service that we are giving you a free 30-days trial with free domain setup and email setup. Payment is only required after using it for 30 days and you would like to continue with our service.
Content:
Company Profile
| Legal Name of Company: | Newlook Marketing |
| Name of Business: | GeroMail |
| Company Registration: | 52973742J |
| Place Of Registration: | Singapore |
| Contact Person: | Larry Chang |
| Email Address: | webmaster@geromail.com |
| Enquiry Hotline: | +65 6728 1357 |
| Fax: | +65 6790 0608 |
| Business Address: | Jurong Point Post Office
P.O. Box 593
Singapore 916420 |
| Company Website: | http://www.geromail.com |
| Operating Hours: | 24 hours a day, 7 days a week |
Administrative Office
Our administrative office location is:
Blk 686B
Jurong West Central 1
Singapore 642686
Phone: +65 6728 1357
Fax: +65 67900 608
Who Are We
GeroMail is formed as a small conservative business in year 2004, to offer affordable email hosting to individuals and business owners. This is made possible by Larry, after having several years in the setup and hosting of commercial websites. Sherisse will assist Larry in the running of the operation and to serve as a backup.
 Larry, with a Masters in Technology Management from Griffith University, developed the most needed e-commerce engine for the website. This is further enhanced with an integrated backend system to simplify the hosting setup processes and to process billing.
 Devoting full time to the running of the online business, Larry's key areas of responsibility are domain registration, domain setup, email setup, virus filter updates, spam filter updates, search engine optimization and handling of user enquiry.
Working hours: 2pm - 6pm, 11pm - 2am (Singapore time GMT +8:00).
Sherisse, with a diploma in Business Administration, handles the administration and billing.
Most importantly, Sherisse is reserved as a backup to ensure continuity of the business.
Working hours: 6pm to 11pm (Singapore time GMT +8:00).
Our Values
30-days risk free trial. Better than the 30-days money-back guarantee, upon request, GeroMail will setup your email host (and/or website) free of charge and you could use it for 30 days with no string attached. After using it for 30 days and you wish to continue using our service, we will then bill you for 11 months (less first month free) of hosting fee.
Affordable to everyone. GeroMail offers various affordable email hosting plans. You can have your own personalized email address (eg. larry@yourdomain.com, etc.) for only $2 a month. Website hosting is optionally available with an additional $3 a month. No setup fee and no transfer fee.
Feature-packed hosting. We offer low cost solution does not mean we will be giving you less. Also applicable to the 30-days trial, your hosting will have the following major features which may not be available with some major ISP:
- Professional looking web-based email access.
- Web-based email administration to create new email accounts (not available for individual plan).
- Virus filter
- Spam filter
- No traffic quota
Value-added service. GeroMail will handle all aspects of hosting setup to relieve users of the technicality of email hosting and website hosting. This free service applies to all plans, from individual plan to small business plan.
Comprehensive hosting plans. GeroMail offers comprehensive email hosting plans to suit every requirement, with plans ranging from individual, group and family to home business and small business.
Display currency. We offer 23 major display currencies, updated daily. In this way, shoppers can easily compare our prices with other offers.
Privacy. We will not disclose, share, transfer, sell or rent personally identifiable information to any third party. See our Privacy policy.
Our Basic Roles
Operating online is not without its investment and expected roles.
Dedicated servers. We use dedicated server to host the domain emails and websites. We are ready to expand our hardware when we see signs of drop in access performance.
Update virus filter. We continually update our server antivirus definition files to prevent new virus/worms from reach your mailbox.
Update spam filter. We continually update our server spam filter, to minimize spam mails from filling up your inbox.
Fraudulent purchases. We need to keep a look out for purchases using stolen credit cards. When a fraudulent purchase is reported, GeroMail is obliged under the contract with our Payment gateway companies to pay back the card holder the full purchase amount plus a $15 administration fee.
Enquiry. We spend lots of time answering enquiry. You may call our hotline +65 67281357 if you need technical assistance.
 Concerns of Online Shopping
GeroMail understands the fear and frustrations of online payment. Following are our resolution and assurance on these major issues:
| 1. | Security - In the unlikely event that anything happened with your credit card transaction, we would assume all liability. We'd work with your card company to cover any cost and minimize whatever hassle for you. Our commitment in this regard is total and unconditional. It's Guaranteed! See our Information Security Policy. |
| 2. | Privacy - We need your email address for communication purposes, all other information are optional. We do not prompt or save your Credit Card details. We do not sell user information for profits. We do not disclose your information to a third party, unless required by Law or by some central auditing bodies. See our Privacy Policy. |
| 3. | Retyping - To minimize retyping for the shoppers, GeroMail will save certain information for the shoppers:
a. Display currency and country of shipment will be automatically saved for future sessions.
b. Name, Email address and delivery address will be 'remembered' during your shopping session. You may optionally save this profile information for future retrieval.
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Our Business Policies
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