Terms of Sales

Our Policy Business Policy Privacy Policy 30-days Moneyback Guarantee Service Termination Refunds Policy Terms of Sales Information Security Policy Disclaimer

To shoppers, buying over the web may simply means several clicks away and mixed with risks of Credit Card fraud. In reality, the full order process (from shoppers making the order up to the receipt of goods) may require extensive manual intervention.

Please run through our terms of sales, so as to have mutual understanding of expectations and outcomes.

The following terms govern all contracts made by GeroMail:

1. 30-days Moneyback guarantee. GeroMail offers a 30-days Moneyback guarantee that all our products and services are genuine and as claimed on our website. More details.
   
   
2. Shipping charges. As our products and services are digital in nature, there will not be any shipping charges.
   
   
3. Payment. We gladly accept credit card payment by Visa, MasterCard, Delta, EuroCard, Switch, Solo, JCB card (WorldPay) and Visa, MasterCard, American Express card, Discover, e-Check (PayPal) as well as bank debit, money order and bank drafts, ENETS, Funds transfer (ATM & Internet Banking) and check/cheque.
   
   
4. Payment Security. All card payments are done via our payment gateway with WorldPay® or PayPal® in a secure server environment (https) with SSL 128-bit encryption technology. In the unlikely event that anything happened with your credit card transaction, we would assume all liability. We'd work with your card company to cover any cost and minimize whatever hassle for you. Our commitment in this regard is total and unconditional. It's Guaranteed !
   
   
5. Credit Card information. Never send your credit card number and verification number over email, not even to us.
   
   
6. Privacy and Confidentiality. We treat all transactions and customers' particulars with the strictest confidence. See our Privacy Policy and Information Security Policy.
   
   
7. Product images. We will always do our best to reproduce the pictures to the best possible quality over the Internet, with some compromise to reduce transmission time over the Internet.
   
   
8. Orders. All orders are accepted on the basis that payment is made prior to the delivery of the item. We regret that we cannot accept any COD. An exception is for our hosting service which is free for 30-days.
   
   
9. Order confirmation. Upon completion of the payment process, shopper will immediately receive an automated acknowledgement email showing full details of the order request.
   
   
10. Service Termination. Service termination is unconditional. You may notify us at accounts@geromail.com or fax to (65) 67900608 to terminate the paid service with immediate effect. More details.
    
    
11. Order Rejection. GeroMail reserves the rights to refuse any payment, reject any order request (and refund the full purchase amount if payment has been made).
    
    
12. Deliverables. For request of our free 30-days hosting service, we will setup the requested service within 12 hours.
    
    For orders by online payment (credit card, bank debit), we will normally fulfill the order request with 12 hours.
    
    For offline payment (money order, bank draft, cheque), fulfillment will only be effected upon receipt and clearance of the payment. We honour all request cancellation prior to order fulfillment.
    
    
13. Delivery delay. Should there be any delay, shopper will be notified by email and have the option to wait a day or more, or to cancel the order and get a full refund; no administrative fee charged.
    
    
14. Refunds We offer refunds for purchases made as a result of deceptive information shown on the website leading to the purchase. More details.
    
    
15. Inquiries or Complaints. Please feel free to email us at enquiry@geromail.com or fax to (65) 67900608. We will normally reply within 24 hours. At addition, you may call our hotline at +65 67281357.
    
    
16. Singapore law shall govern any disputes arising out of the sale of any items referred to on this website.

Contacts