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Terms of Sales

To shoppers, buying over the web may simply means several clicks away and mixed with risks of Credit Card fraud. In reality, the full order process (from shoppers making the order up to the receipt of goods) may require extensive manual intervention.

Please run through our terms of sales, so as to have mutual understanding of expectations and outcomes.

The following terms govern all contracts made by GeroMail:

  1. Privacy and Confidentiality
    We treat all transactions and customers' particulars with the strictest confidence.

    We will not disclose, share, transfer, sell or rent personally identifiable information to any third party. See our Privacy Policy and Information Security Policy.
  2. Product images.
    We will always do our best to reproduce the images to the best possible quality over the Internet, with some compromise to reduce transmission time over the Internet.
  3. Accepted Payment

    Funds Transfer
    We accept credit cards payment via PayPal®.

    In addition for local shoppers in Singapore, we also accept:
    • C.O.D. (self collection)
    • Cheque
    • Funds Transfer (ATM transfer, Internet Banking)
    • Bank draft, Money order and Postal order

    More details ...
  4. Payment SecuritySSL
    All card payments are done via our payment gateway with PayPal® in a secure server environment (https) with SSL 128-bit encryption technology.

    Credit cards
    Never send your credit card number and verification number over email, not even to us.

    In the unlikely event that anything happened with your credit card transaction, we would assume all liability. We'd work with your card company to cover any cost and minimize whatever hassle for you. Our commitment in this regard is total and unconditional. It's Guaranteed !
  5. Shipping charges.
    As our products and services are digital in nature, there will not be any shipping charges.
  6. Order confirmation
    All orders are accepted on the basis that payment is made prior to the delivery of the item. Upon completion of the payment process, shopper will immediately receive a confirmation email showing full details of the order and payment.

    Note: You may want to add in your address book, to avoid blocking of our confirmation email.
  7. Service Termination
    If for any reason you would like to terminate the use of our paid hosting services (i.e. after 30 days of free use), you may notify us at to get a refund of the remaining unused period of paid service. Service termination is unconditional; no questions asked.

    Please take note that the purchase of domain names and license keys is not refundable by nature of their digital value which we could not refrain the user from continue using them after termination.

    More details.
  8. Refunds Policy
    We offer a unconditional refunds for purchases made as a result of deceptive information shown on the website leading to the purchase.

    Please take note that the purchase of domain names and license keys is not refundable by nature of their digital value which we could not refrain the user from continue using them after termination.

    More details.
  9. Order Rejection
    GeroMail reserves the rights to refuse any payment, reject any order request (and refund the full purchase amount if payment has been made).
  10. Deliverables
    For orders by online payment (credit card, bank debit), we will normally fulfill the order request with 12 hours.

    For offline payment (money order, bank draft, cheque), fulfillment will only be effected upon receipt and clearance of the payment. We honour all request cancellation prior to order fulfillment.
  11. Delivery delay
    Should there be any delay, shopper will be notified by email and have the option to wait a day or more, or to cancel the order and get a full refund; no administrative fee charged.
  12. Contacts
    Contacts Please feel free to email us at; we will normally reply within 24 hours. Alternatively, you may call our hotline at +65 9827 5723.

    Full details of our contact information is available at our Contact Us page.
  13. Disclaimer shall under no circumstances whatsoever be liable for any loss or damage or injury of whatsoever nature or for any consequence of any such loss, injury or damage arising out of, or resulting from any cause whatsoever beyond the Vendor's reasonable control, that the product will be maintained in good going order during the period in which the product is covered. More details
  14. Applicable Laws
    Singapore laws shall govern any disputes arising out of the sale of any products and/or services referred to on this website.


Please feel free to contact us in any of the following ways:

WebMail:WebMail Form
Mobile:(65) 9827-5723
Mail address:Newlook Marketing
My Mail Box (Business) No. 880159
Singapore 919191

We read every email and try to respond within 24 hours.

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